Why?
Our voice-activated AI assistants are AI-based virtual receptionist solutions that manage your company's phone traffic, answer callers with a natural human voice, schedule appointments, provide information, and route calls to the right people.

Modern voice assistants combine technologies such as automatic speech recognition (ASR), natural language processing (NLP), text-to-speech (TTS), and large language models (LLM) to manage calls end-to-end, providing a human-like experience.

Key Skills

Natural speech and understanding

• Highly accurate speech recognition, even across a wide range of accents and speaking speeds.

• Advanced NLP models that identify callers' intentions (to schedule an appointment, ask for information, report a complaint, etc.)

• Human-like, warm, and professional voice reproduction (TTS)

Appointment and calendar management

• Scheduling, updating, and canceling appointments based on callers' requests for suitable days and times.

• Google Calendar sistemleriyle çift yönlü entegrasyon

• Slot-based scheduling for different service types, specialists, or branches.

• Conflict checking, real-time availability checks, and alternative time suggestions Corporate information management

• Your company's services, prices, location, business hours, and a knowledge base that answers frequently asked questions.

• Dynamic Q&A: “Do you offer this service?”, “What is your pricing structure?”, “In which cities are you present?”

• Transferring the call to live staff when necessary and providing staff with a summary of the conversation.

Çağrı yönlendirme ve iş akışı otomasyonu

• Automatically route incoming calls based on department, person, or priority level.

• Segmenting potential customers through pre-qualification questions, and creating needs and budget profiles.

• Integrations with CRM, helpdesk, appointment systems and ERP.

Analytics and performance measurement

• Call volume and response performance by day, hour, campaign, and channel.

• Tracking missed calls, occupancy rates, and appointment conversion rates.

• Identifying frequently asked question categories, satisfaction signals, and operational bottlenecks.

Value Proposition for the Customer

• 24/7 accessibility: Responding to callers, scheduling appointments, and providing information even outside of business hours.

• Cost optimization: Maintaining or improving service levels while reducing traditional receptionist and call center costs.

• Reducing lost opportunities: Lowering the number of busy lines, unanswered calls, and potential customers who are not called back.

• Standardized service quality: All callers receive the same level of professional, patient, and consistent response.

Target Sectors

• Healthcare institutions (clinics, dentists, psychological counseling centers)

• Law firms, financial advisory and consulting companies

• Beauty and wellness centers, gyms, educational institutions

• Service and maintenance services, logistics, real estate, restaurants and more...


Tao AI Lab offers customized dialogue flows, industry-specific language, and regulatory-compliant data processing policies for each of these sectors.